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Corrective action means HHSC requires steps to address compliance concerns; see the official HHSC record for details.
Adverse action means HHSC has taken enforcement action affecting an operation’s permit or ability to operate; see the official HHSC record for details.
Texas HHSC records list 20 inspections dated between October 10, 2023 and October 10, 2026.
The most recent inspection in these records is dated September 10, 2026.
The same records list 7 cited deficiencies dated October 20, 2023 to April 13, 2026 (HHSC risk levels: 6 High, 1 Medium High).
Correction status recorded by HHSC: 0 corrected at inspection, 7 with a correction date recorded, 0 with no correction date recorded.
HHSC lists a verified correction date for 7 of these citations.
The official HHSC record has the full inspection history and the latest information.
Generated from Texas HHSC state records. Counts and dates come directly from the published state data; no descriptions were written by a model.
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This summary is generated automatically from public HHSC records. It restates the official record and may lag behind it. The official state record is the authoritative source: official HHSC record.
Texas Health and Human Services records list 7 cited deficiencies for Primrose School of Plano at Headquarters in the 3 years before October 10, 2026 (6 High, 1 Medium High).
Records list 20 inspections in this window. Most recent inspection: 2026-09-10.
| Risk weight | Citations |
|---|---|
| High | 6 |
| Medium High | 1 |
| Medium | 0 |
| Medium Low | 0 |
| Low | 0 |
| Unknown | 0 |
HHSC assigns each standard a risk weight from Low to High. A deficiency is a finding that a minimum standard was not met.
2026-04-13 · 746.1201(1) · High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
Correction date recorded: 2026-05-12
2026-04-13 · 746.1205(a)(4) · High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
Correction date recorded: 2026-05-12
2025-10-23 · 746.1205(a)(4) · High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
Correction date recorded: 2025-11-04
2026-04-13 · 746.1205(a)(4) · High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Corrected at inspection: No. Correction date: 2026-05-12. Correction verified: 2026-05-28.
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
2026-04-13 · 746.1201(1) · High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Corrected at inspection: No. Correction date: 2026-05-12. Correction verified: 2026-05-28.
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
2025-10-23 · 746.1205(a)(4) · High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Corrected at inspection: No. Correction date: 2025-11-04. Correction verified: 2025-11-10.
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
2025-06-12 · 746.1203(4) · Medium High
Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
Corrected at inspection: No. Correction date: 2025-06-25. Correction verified: 2025-07-02.
This standard was found to be deficient.
2024-07-26 · 746.1205(a)(4) · High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Corrected at inspection: No. Correction date: 2024-08-05. Correction verified: 2024-08-05.
No narrative recorded.
2024-05-23 · 746.2805(1) · High
Prohibited Punishments - Corporal Punishment
Corrected at inspection: No. Correction date: 2024-06-05. Correction verified: 2024-06-06.
Based on the investigation it was determined that a caregiver hit a child.
2023-10-20 · 746.1205(a)(4) · High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Corrected at inspection: No. Correction date: 2023-11-17. Correction verified: 2023-11-29.
This standard was found to be deficient during the investigation.
2023-05-25 · 746.1205(a)(4) · High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Corrected at inspection: No. Correction date: 2023-06-22. Correction verified: 2023-07-03.
This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
2023-05-06 · 746.1201(2) · High
Responsibilities of Employees and Caregivers -Relate to Children
Corrected at inspection: No. Correction date: 2023-06-21. Correction verified: 2023-06-29.
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
2023-05-06 · 746.2805(1) · High
Prohibited Punishments - Corporal Punishment
Corrected at inspection: No. Correction date: 2023-06-21. Correction verified: 2023-06-29.
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
2023-02-28 · 746.1205(a)(4) · High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Corrected at inspection: No. Correction date: 2023-03-21. Correction verified: 2023-03-29.
This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
2022-07-12 · 746.307(b)(4) · Medium High
Parental Communication - Situation that Placed a Child at Risk
Corrected at inspection: No. Correction date: 2022-07-27. Correction verified: 2022-08-01.
The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
2022-07-12 · 746.1203(4) · High
Responsibilities of Caregivers - Supervision of Children
Corrected at inspection: No. Correction date: 2022-07-27. Correction verified: 2022-08-01.
A child was left unsupervised in a hallway at the operation.
2022-02-01 · 746.1201(1) · High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Corrected at inspection: No. Correction date: 2022-04-08. Correction verified: 2022-04-04.
This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
2021-12-21 · 746.3703(d) · High
No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
Corrected at inspection: No. Correction date: 2022-02-02. Correction verified: 2022-01-20.
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
2021-12-21 · 746.2805(6) · High
Prohibited Punishments - Humiliating, Rejecting, Yelling
Corrected at inspection: No. Correction date: 2022-02-02. Correction verified: 2022-01-20.
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
Source: Texas HHSC Child Care Regulation, via data.texas.gov (CC0). See the official record: https://childcare.hhs.texas.gov/Public/InspectionAndComplianceHistory?operationId=1292499
Records reflect only deficiencies published by the state after due process. This page does not rate or rank providers. Check the official record for the latest information.
Provider data fetched: October 10, 2026.